1st time I've ever reviewed a company and I wanted...

1st time I've ever reviewed a company and I wanted to do so due to the service I received. Received a very nice watch winder as a present a couple years ago - it was bought at Jared's but apparently originally through Quality Gold. I was outside of warranty so I tried to hire a shop locally to fix it. No one would touch it - I figured this original company would gouge me for pricing but I was very wrong. I got their return instructions on line, bought packing material and sent the winder figuring I'd get a huge estimate to repair it and decline and never see it again.

Instead, Mike Hickman, one of their service reps contacted me a few days later and told me to send $7 and they would take care of it. They honored a warranty that I admitted was expired and while they couldn't repair it, they sent me a similar watch winder of the same quality.

I was extremely impressed and in the future I will look for products I can purchase from them first.