We booked a room from a month or more through the ...

We booked a room from a month or more through the agoda website with free cancellation, and they deducted the amount a week before we went to this hotel. Finally, they called us and told us that the reservation was canceled because of Corona, well, say it before, or do not deduct the amount, or write this is what sites are not open to reservations You deduct amounts to the people,