Disappointed. I was expecting much much more from...

Disappointed. I was expecting much much more from an establishment with such good reviews.
The cupcakes were not moist and they had a basic out of the box taste. We tried many items, cookies, biscotti, brownies and more and all were on the dry side.
Cappuccinos were pretty good.

Customer service was barely there and there's not much seating. The order area is nice and clean but the sitting area felt a little grimey. And to top it off, I spent $40 on 6 desserts and they still charged me 37 cents on a to go box, really?
Definitely not coming back.