M

Mark

3 years ago

The attentiveness and follow-through of the salesm...

The attentiveness and follow-through of the salesman, Spencer, was outstanding. There is a major problem with the 2018 Ford Expedition XLT low beam headlights. I cannot say enough positively about the service manager, Mitch Ross. He has, I'm certain with the backing of management, taken the problem as seriously as it should be and continues to be tremendously helpful in my effort to have Ford resolve the defective design.

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