Suddenly Seymore

Review of Valleyfair Family Amusement Pa...

Went to Valley Fair yesterday and spent a lot of t...

Went to Valley Fair yesterday and spent a lot of time at the water park.
We have season passes and added the drink plan on, I sent my 10 year old to get his drink and it took him a long time so I went to check and saw the employee totally ignoring my kid who was standing at the front of the line, asking people in back of him what they wanted (shame on those ADULTS for ordering when they also clearly saw him) even after pointing it out the employee STILL DID IT. Pretty terrible customer service ignoring someone, they finally helped him after another person said something (along with me). all in all to get a drink it took him 25 minutes to get his drink, 15 of which he was IGNORED! He was so upset by the situation he said he "never wants to go back there again" thankfully there is another drink option near the tube rentals so he doesn't have to. Hopefully if a Valley Fair rep reads this they take a moment to make sure their employees help EVERYONE, not just who they want. Other than that, the water park looks fantastic and even though it was crowded we still had a blast. Pretty disappointing there are only lounge chairs to sit in now, but I guess we can't have everything we want :) The two star review is strictly customer service related.