Anne McConnell

Review of Jasco Products

In June 2018 we purchased 5 strings of Enbrighten ...

In June 2018 we purchased 5 strings of Enbrighten LED 36 18 light color changing classic Cafe Light sets. In less than month one string stopped working. They replaced it within days. Then within months we had to get replacement for the remaining 4 strings and once again for the 5th string. All were replaced by Jasco. In short time a string stoped working again so I just went and bought another string myself. Well about a month ago when I turned on the lights ANOTHER string was out. I called Jasco and was told the 36 set was no longer made(I wonder why?). Customer support said they would replace my one 36 string with 2-24 ones but they were out of the classic and had vintage in stock. He said with the vintage style I would need to use a different remote for those strings or I could wait for classics which should be in stock in a couple of weeks. I chose to wait as I could use only one remote for all of the lights. They finally arrived yesterday. To my disappointment neither of the new Classic replacements seem to work with my 36 strings but neither do they work with each other. Now I ll have to use 3 remotes to turn on the lights. Called customer service and was told my remote would never work with the new replacements. Ridiculous. Beautiful lights but not worth the hassle and rudeness from the support team. We ve spent over $500 for these lights and learned a lesson. Don t buy from Jasco.