Buckle up, y'all, because I'm about to tell you ab...

Buckle up, y'all, because I'm about to tell you about the most fabulous customer experience I've had with Ford to date; and it started with Manny Villegas.

I used to dive a 2017 Mustang GT and I loved it; LOVED. Ultimately, after a year of driving it, I decided I needed a bigger vehicle. I started putting feelers out for larger vehicles - this was about two-ish weeks ago. I hopped onto Ford's pre-owned site and started perusing my options. I Came across a beautiful 2014 Cadillac SRX Sport Performance around my price range (I blame my husband for making me a Caddy convert, but I mean, look at the picture). This Caddy was loaded with all the bells and whistles - HELLO HEATED SEATS AND STEARING WHEEL - and I honestly could not believe within a matter of ~18 hours, I was driving home in it.

Back to the beginning, Manny Villegas. Manny shot me a text to see how I felt about the Caddy and what my biggest selling points would be. I told him pretty candidly that I wanted to get into a larger vehicle with a lower APR and ultimately, a lower monthly payment. Manny WENT. TO. WORK. We exchanged texts all day about the car, about my car, etc. etc. Can I just mention how freaking easy and EFFICIENT it was to communicate with someone, a LIVE person, via text? With my hectic schedule, there was no way I would have made it over to Ford to just look let alone get on the phone and hash out details. Manny made it so easy to get this deal done, and he really took my selling points seriously. That alone sold the car. It is not every day, hell, RARELY that you come across a salesman like Manny. He really listened to me, even when I thought that I actually wouldn't be able to move forward. Manny didn't like that, and neither did I. But at NO POINT did I feel pressured to buy. At all. I was pretty upfront that if I couldn't go through with the purchase, I wouldn't. He understood that, and that meant a lot. I have a tendency to let myself be convinced and it was such a breath of fresh air to have someone, whose job is to SELL, to understand and RESPECT my decisions. Anyway, I left the dealership on night one without my new car. Not going to lie, I was a little bummed. But Manny promised me he would work hard to get me in that vehicle and BOY did he deliver (which, by the way guys, he literally DOES deliver cars to people, like to their houses if it's needed/requested). Manny called me to let me know that he was able to secure me an AMAZING DEAL - my APR went down a full 2% and my monthly payment dropped down by almost $200 (my husband was thrilled!). So, I happily traded in my Mustang - which again, I got an AMAZING deal on the trade - and drove home one freaking happy camper in my new car, who've I've affectionately named Reba.

If y'all are looking to purchase, lease, trade WHATEVER, Manny Villegas is your man. He is respectful, passionate about his job, loves his family and really wants you to be happy. At the end of the day, THAT is his main goal - to make you happy. Whether it be in a new vehicle, or the one you came in with and ultimately left in. Manny went to all lengths to get me into my new car. He used all his resources and really took the time to understand my needs AND financial position. If THAT'S not great customer service, then I don't know what is.

I've been driving Ford since I was a teenager, and after this kind of experience, they've gained a lifelong customer.

Manny Villegas, THANK YOU!! You're a rock-star.

Special shutouts to Scott and Amanda. Y'll made my year. I wish you all the best and Happy Holidays!