Loved the breakfasts, and food service. The views ...

Loved the breakfasts, and food service. The views from the room at the top of mountain were spectacular in morning and for starry nights. The management was kind of a let down as this hotel had so much going for it. Too many painfully irritating issues that could have been avoided simply by making more of an effort, especially for the small ones. I found the spa to be a total disappointment as did my wife and don t recommend it.

The room itself had an amazing layout (with no direct walkout to the superb pool, as was suggested by other reviews I had read), but the carpet in the room was just plain old, not so clean.

Waking up most days without the newspaper outside my door that they confirmed with me the day before was a ridiculous way to start the day for me, and was not cool for a luxury accommodation. No reason the hair dryer or coffee machine shouldn t have been working when we arrived, and again the next day after we d noted it (even though they told me it was a simple fix which I found rude and irrelevant cause they should have fixed it without our mentioning twice).

You could ask different staff members the same question about day activities and they may all answer differently as they did for us.
The Managers greet you on the way into the hotel which makes you feel special for a moment, but as problems arise in your room or elsewhere, would have been nice to hear from them or to know they have dealt with it personally. They tried to make it up at the end, but just missed the point. I would have much preferred more customer service during the stay and less issues over some money off the price at the end of a trip, and never even asked for a discount. Some of the staff were truly amazing and it reminded us of why we chose this place.

For us Grand Teton was a better way to spend time over Yellowstone because Yellowstone was essentially a park you drive thru and hiking Grand Teton was incredible. Even saw a black bear, and had kindly been given bear spray by the hotel which we didn t need to use, but enjoyed having in our hand upon spotting the bear cub and looking out for its mamma.