Kjirsten Dalland

Review of The Desmond Hotel and Conferen...

My mother and I booked a room at The Desmond this ...

My mother and I booked a room at The Desmond this weekend since I had surgery Friday and figured it d be easier to stay at a hotel nearby. Our keys didn t work to our first room- when we called to the front desk we were told there was another door we had to enter. The room we were given yesterday smelled of mildew so we switched rooms last night- again, our keys didn t work to the room. The new room didn t have a refrigerator like our last one- fine. This morning we wake up to find out the WiFi wasn t working and when we called the front desk, we were told this room doesn t get reception- what? I m from NYC and have had quite a few friends and clients travel up here for weddings and always heard such great things! So disappointed my experience here has not been a good one.