vinayak sharma

Review of Park Plaza - Gurgaon

Terrible customer service at the time of checking ...

Terrible customer service at the time of checking out. The front reception employee Ashok was quite un co-operative during our checkout. We were not paid back 67 INR when we paid out and were then told they had no change!. The employee also refused to call us a cab when we had requested a cab consisting we don't carry local Indian phones and do not have international phones working. We also did not appreciate that we were charged 1600 for having two cans of coke and a bag of chips in the room without advising whether they are courtesy of the hotel or they'd be charging a ridiculous amount. Quite shady tactics from the place.