Andrew Brown

Review of Southgate Buick GMC

Extremely dissatisfied with the service experience...

Extremely dissatisfied with the service experience. I bought a 2019 GMC sierra 1500 ( July ) , on top of the multiple recalls I have had, my brakes squeal all the time. The first time this happened I brought it in to the dealership because the sound was coming from the front. The dealership changed out the brake pads the first time no problem and no charge to me. The sound has now moved to the rear brake pads and squeals when applying any brake pressure. I spoke to the Service advisor about this and was told that I should instead contact GMC customer Service since they will not, as a dealership ,replace my pads like the first time since they did this job out of pocket and ate the cost of Parts and labor. When speaking to the GMC Customer Service Rep they told me this is a warranty issue and the dealership should be replacing the pads free of charge.