Vicci Stewart

Review of Glendale Dodge Chrysler Jeep

I got my 2017 jeep Cherokee Trailhawk serviced at ...

I got my 2017 jeep Cherokee Trailhawk serviced at Glendale Dodge. Needless to say,my jeep after only having it two years needed a new engine. And I don t feel so good about jeep right now because I ve driven a Ford for many years and never had an issue like that. Specially not two years old. So I m not feeling that great about jeep, however I thought I ll get it serviced everything Will be fine it s still under warranty. Well, when I go to pick up my jeep, which took three weeks to come in and get fixed, they wanted to charge me for an oil change!! How in the world would someone try to charge for an oil change in a brand new engine just installed??Hilbert the service rep told me that they were merely a service Center and I needed to pay for oil change. I said I m not paying for an oil change for a brand new engine. If I m not mistaken engines have to be filled with oil to run , No it should ve been included the new engine re placement. So why would they charge me?. I refused to pay and he told me that I could never come back to their service center again. I said fine gladly. So I would not recommend Glendale Dodge. And for sure not Hilbert the service man. I would have paid for an oil change in my old engine that was Due for an oil change. But feel it was absurd to pay for an oil change on a brand new engine. I m a very fair person, when I feel like I m being taking advantage I stick up for myself. That was the case here.