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Phil SanDiego

4 years ago

I attempted to purchase a pitch and putt bag throu...

I attempted to purchase a pitch and putt bag through their web site. Within minutes, I was contacted by Jenny informing me that the color I had chosen was out of stock. Jenny informed me of my remaining options and was very upfront. Although I chose to refund my order (I will re-order when back in stock), I found a very pleasant experience with Jenny's immediate outreach and information. She issued my refund immediately. I did not get the run around and I did not have to chat with a robot. Good old fashioned CUSTOMER SERVICE. I'm disappointed that I don't have the bag yet; but I am looking forward to doing business with this store in the future! Thanks, Jenny!

.... The Saga Continues...

Received an email from Jenny informing me that they received one bag in their last delivery. I re-placed my order and was told that it was in the mail the same day! Got the bag. Exactly what I wanted!

Still a 5-Star review! Many thanks, Jenny!

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