Aimee Bollinger

Review of Unique Vacations Inc.

I made online travel reservations 5 months in adva...

I made online travel reservations 5 months in advance of our vacation. We purchased hotel, airfare, and trip insurance online at Sandals Reservation Center. I tried canceling a week after making the reservation, but was told the airfare was non refundable. Trip insurance didn't cover the tickets as it is only useful in case of sickness or death and needs a doctors note. Sandals uses Unique Vacations Inc in Miami to book these flight reservations. They will only give a credit for the flight if used within 1 year but NO VOUCHER or proof that you have a credit. Sandals website says tickets might "possibly" be non refundable. No way to check before putting money down to hold the vacation. No way to check the travel insurance to see if it covers trip cancellation as the company that provides it is not listed. Very frustrating! With no proof the tickets exist (Delta Airlines doesn't have a record as the tickets were cancelled and they never received money from Unique Vacations Inc.) I feel like Unique Vacations is stealing my money.

Unique Vacations uses Sandals as a front for their fraudulent "business". Made my reservation on 3/16/17 and cancelled on 3/24/17. Delta #2348 from San Jose, CA to Nassau, Bahamas. Return Delta #378. Paid $1,478 as down payment to hold reservation. Hotel charge of $440 refunded. Trip insurance of $128 not refunded but that is reasonable. Airfaire of $910 not refunded or issued a voucher or other proof even when requested multiple times with agents and supervisors. Told to book my future reservation via Unique Vacations. No idea what the small print regarding those future bookings might be as no voucher or proof given.