JW Marriott Palm Dessert was very disappointed. W...

JW Marriott Palm Dessert was very disappointed. When we booked the room over two months in advance for the couchella festival we paid double of $5000 for a view that was to face the behind of the hotel which is veiwing pool,lake and mountains! They sale lady over explain to us about the and views we where going to see. Everything sounds;so we booked the room upfront on our credit card. So the week of couchella we got in a day earlier. That evening when we got of the shuttle to the hotel to check in our room. When we arrive at the front desk,the lady that check us in her last name was chin or chang(asian) we ask her where those room located she told it's in corner on 4th floor facing a wall. When we ask her what wall and told her we paid for pool,lake and mountains views and go to say those rooms are booked up! So we try to cooperate with her till she found us a room ain't this that room showing us that view. She could not deliver and settle for a nasty room cause of run around she was giving us! The worst experience ever!!!!