Jon Guntrip

Review of Acacia Hotel

Air-conditioning unit was not working lowest it wo...

Air-conditioning unit was not working lowest it would cool to was 24 degrees. Engineering trying to justify this by telling me it's because it was hot outside. Despite me constantly phoning front desk and going to reception, It took 3 hours to get to the managers attention. Eventually we were upgraded to a larger room where the air-conditioning unit did work and cooled to 19 degrees (despite it being hot outside....)

Breakfast was very very busy and it took 30 minutes for me to be seated. I guess this was due to the hotel being full over the holidays, but the selection and variety of food was very good.

Fix the air-conditioning and address customers concerns in a timely manner and this could be a very nice and reasonably priced hotel!