K Patrick

Review of The Speech and Language Connec...

Beware of billing! They charged our insurance for ...

Beware of billing! They charged our insurance for a session we didn't have. While they admitted their mistake, it took months (8!!) to finally be fixed. I made several calls, my husband made several calls and my insurance (BCBS) made several calls to them. Even though our insurance company walked them through the steps, they repeatedly filled out the wrong paperwork and the right paperwork the wrong way. Then when it was finally done correctly, they wouldn't reimburse my insurance company. My insurance company finally had to withhold payment from them to get the money back. We have a set number of therapy sessions covered a year and unfortunately until BCBS was "paid back" we couldn't get the credit for that session. I told billing that and even told the owner several times. He did nothing to fix it.