Rick van Zon

Review of Klantenvertellen

Takes a long time before customers receive reviews...

Takes a long time before customers receive reviews. Problem previously reported but has not yet been resolved. Also reminder emails do not arrive after 2 weeks while the system is set to 4 days. My response rate is 41 percent but could have been more.

Jul 22, 2020 Update:

Still no feedback and the system still does not send reminders to customers. The system also allows double e-mail addresses, which is not the intention.