We have a bad experience! All together! First we a...

We have a bad experience! All together! First we arrive there and they told us that we had to used the valet parking! And we had to pay $45 dollars for it! Then they took 40 minutes for some to take our car so we waited outside. With 2 kids under 3 years old crying and screaming for been in the road for 5 hours! Then we ask if we can get our baby portable bed from the cat, turs out the parking was 2 blocks away, so im not venen sure is is part of the hotel. We ask for a baby bed and they took about an hour to bring it. At the next day we need it go and we asked for our car. It took them about 30 minutes to get our car . Our kids where hungry. And at that point we where so upset. The valet parking guys where absolutely rude! There was one that was controling the rest of them and pretty much told my husband to shut up and wait! I did the survey email and complained about this. About 5 days ago i got a email from a manager saying that he was sorry and that we where going to get our 45 dollars back! So far we haven't get nothing, so pretty much he make fun of us! I won never comeback to a hotel that does not value all people but there reach customers! DONT RECOMMEND THIS PLACE!