Joelle Hargadine

Review of Mercedes-Benz of Westminster

I purchased a vehicle from Aaron a few months ago ...

I purchased a vehicle from Aaron a few months ago and had a great experience! He was helpful and accommodating, making the process pretty easy.

A few days after driving my new car, it wasn't starting for some reason. This was super concerning as it was a used car and we declined the warranty, understanding that if something crazy happened within the first few weeks, the dealership would hopefully take care of us. I took it into the service center and they replaced the battery at no additional charge. A few days after getting my car back, the issue occurred again where the car would not start.

Long story short, Johnny was very helpful in getting the car to another dealership (my car was not a Mercedes) and even delivered the car to me once it was fixed -- still at no cost.

The dealership could have washed their hands of the situation but they did the right thing and made the necessary repairs. I am very grateful for their generosity and grace as I had barely driven the car 10 miles.

The only reason this isn't a 5-star review is because I asked to have the car detailed (there was crumbs/dirt in in areas around the console) before purchasing and that didn't happen. I also had a hard time getting a hold of someone to get an update on the car for the first few days after sending it in the first time.

All in all though, I was impressed with the overall service and integrity of the dealership!