This was my least favourite hotel I've stayed at w...

This was my least favourite hotel I've stayed at while in Niagara Falls when I was checking in there was only 1 staff member to deal with everyone after about 30 minutes more showed up to help the line of about 10 people waiting then find out that breakfast is not included as it says it is while booking and is 25 per person per day there was 4 of us a well as parking is not included and adds 35 per day. After all this just wanted to get on with the night witch was not in the hotel get back after a great night out and go to sleep just to wake up at 230 AM with the fire alarm well everyone up and outside in winter for over an hour while fire department clears hotel once back in get told someone pulled the alarm *unbelievable*. Well figured they would do something to make up for the 230 wake up to be then told it's not there fault (I get they didn't pull it however) and they wouldn't do anything about that (figured comp breakfast or parking ) was told they cant do anything like that. Now the rooms are nice however if you booked a falls view get ready to be discharged while looking out to them view is poor at least I'm the room we had 6th floor I dont know how they call it a falls view anyway the chance that I would ever book here again is slim just very unimpressed by staff and area and distance it is from everything and no service offers to get anywhere other that a cab out of pocket