Very disappointed! Booked a weekend with a great p...

Very disappointed! Booked a weekend with a great price online via a different website. I called to confirm reservations and lady from Rimrock told me she could get me a better deal and to cancel with my precious deal and book with the Rimrock customer service. - CANCELLED my online deal (last room).. i got to the hotel and was told I had to pay a way more expensive rate than quoted on my booking. Manager wasn t on duty and refused to call me back as I left multiple messages! There are so many beautiful hotels to experience and this tasteless behaviour is a place that will no longer receive my money nor my family and friends! (Also asked them to listen to the recording that they take of every call and listen to the first rate I was told - they won t acknowledge the recorded conversation)