Crail Bench

Review of Old No. 77 Hotel and Chandlery

I wish I had gotten the ladies names that work the...

I wish I had gotten the ladies names that work the mid/later afternoon on Saturday, August 30th because they would get the AWARD for customer service. Ok, so they are in the midst of construction and things aren't as aesthetically pleasing as one might hope for but for an older building in the heart of the warehouse district the Ambassador Hotel NOLA is not just a beautiful stay but has the HEART of the staff beating within. I did not encounter one, not one single staff member that did not have a smile on their face, a "good morning/afternoon, may I help you with something?" or just an over all greeting of how your day/stay was going and in the bigger "chain" hotels, most of the time like with big banks, they don't even know you're associated with them. Not only did the staff recognize me each day of my stay but when a "faux paux" of miscommunication happened and my stay was not reserved as long as I though it was, long story short, I didn't have a place to stay my last night, they not only went out of their way to help secure me a place to stay my last night in NOLA but went so far as to walk next door to the Staybridge Suites (a competitor, mind you) to see if they might have a room available for me. THAT, is customer service. The two ladies behind the Ambassador's front desk were apologetic, kind and CARING in the misunderstanding but went the extra mile to not just make sure their guest was happy...but had a place to stay my last night in NOLA. I would recommend AHNOLA to everyone that visit's this great city. Amazing location, prices are super reasonable but the STAFF...the staff made me feel I was "home". Thank you AHNOLA for making what could have been a very stressful "issue" into something that didn't even make a difference in the 5 minutes it took for your staff to take charge and show their customers they are more than just a reservation/confirmation number, they are people. These ladies deserve more than just a "thank you" for the corporation, they deserve recognition and, in my opinion, a place on some board in training the staff in how one not just treats the guest, but makes the guest feel "at home." A big, big, BIG "thank you". Ladies that worked that afternoon........your hearts are pure gold and thank you, thank you, thank you for making my issue, yours. Sincerely and grateful, W C Bench of Austin TX.