J

AVOID THIS PLACE.

AVOID THIS PLACE.

Nice setting, that's about all they have going for them. Service was horrible. I don't mind waiting for a table, especially during a busy night. However, once we finally were seated, everything else was just crap.

1.) Went to bar while we were waiting. Took about 10 minutes for them to acknowledge me, this after one of the bartenders was texting on her phone, saw me waiting and trying to get her attention, she went right back to texting. Drinks were OK.

2.) Finally seated, took 20 minutes for the server to come see us and take our drink orders. Drinks were brought about 10 minutes later.

3.) Server comes to take our food orders about 20 minutes after dropping our drinks off.

4. )Drinks were only refilled after being empty for at least 15 minutes. Server looked at the drinks, even if only 1/4 filled, wouldn't refill.

5.) Took us an hour and some to get our food, this is after I approached the manager and told them how long we'd been waiting. He stated that since they were busy, it would take a while. . . Gee, I'm sorry your kitchen can service your size restaurant but that sounds like your issue, not mine.

6.) Food arrived and was crap. Shrimp and pasta was just horrible, prime rib was average at best. Food temperatures were all over the place. Apparently cooking something "medium" meant going nuclear on the burger.

7.) Manager arrived later and asked "Well, you think it was worth the wait?" No. No food is worth crappy service. You don't get to exchange one service for another. If I went to a another high dollar restaurant (which this is), I expect all aspects to be good. When told this, manager dismissed our complaints and walked away saying "Well I'm sorry to hear that."

Avoid this place, there are other restaurants in the area that value their customers way better. You could get better service, food, and prices at an outback steakhouse or an applebees.

Comments:

No comments