Not the best. I ordered a new license plate for my...

Not the best. I ordered a new license plate for my new car in Nov 2020. I called March 4 and was told they had a plate and registration for my car. The vanity plate I ordered was not the plate that was delivered. I'm now waiting again for the proper plate to arrive. Don't know why the proper plate wasn't received? Who's at fault I don't know?