I have lived in metropolitan areas (Washington, DC...

I have lived in metropolitan areas (Washington, DC, Alexandria, VA, Rockville, MD, Highlands Ranch, CO) all my life and have dealt with the likes of TIVO, Comcast, AT&T, Verizon, etc. Now that I am retired, I live in a small town outside of Alamosa, CO, and have Jade Communications.

Before moving to my current home, I did my research and found that Jade is the only WiFi company that will be able to meet our needs. When I contacted Jade before our move, my first contact was with Allison. She explained the different internet speeds that would work with our security system. After I made a decision to go with Jade, I then worked very closely with Mel Haddican. She ensured that we always got the quality WiFi service I expected. A few tweaks were made and VOILA, we have superior WiFi service.

Jade s customer service (CS) is incomparable to the CS of the bigwigs. When I had technical issues, I sent an email to Mel in the evening, then as soon as she came in the next day, she always responded immediately with a resolution or explanation. When a phone call was necessary, Mel did not hesitate to call. They are a local company with local people who will help you with your technical or billing issues.

Today, Mel replaced a previous WiFi tower in my home. When I had a difficult time connecting, I called Jade and spoke to Melissa. She walked me through connecting the right wires, then, as soon as I was connected, she helped set up my account. I just love the personal service I get from Jade, whomever I talk to.

I am very happy with the WiFi and CS of Jade Communications. Thank you and keep up the good work!