Genara Prescendo

Review of longitude 131 Ayers Rock Resor...

It's with mixed feelings that I write this review....

It's with mixed feelings that I write this review. We booked Longitude 131 expecting to have similar experiences we had in other luxury lodges. Our arrival was impeccable. However, as time goes by one starts noticing small problems and lack of attention to details. A nice surprise when going back to your tent? Not every night. A unique departure gift? Nope. Willingness to make your stay special? Sometimes. Our departure from Longitude 131 was a disaster. Nobody asked us for feedback personally. It was a hostile "good bye". I felt I had done something wrong. Our return flight was delayed by 2.5 hours, which made us miss a connection but they didn't care much, more interested in having us out of the hotel than helping. Had to do everything ourselves.
The rooms are great and the views absolutely stunning. It is a shame they fail to deliver some of "small things" you expect at this price range. The food is good but Breakfast *really* needs improvement. The tours are quite nice, the guides tell the stories with enthusiasm. Just be prepared to wake up early. It's a very good lodge by all means, but it's a bit inconsistent in delivering exceptional service all the time, and may disappoint on some occasions. Do I recommend? Yes if you have money to do a trip like this every now and then and you want to come to Urulu. However, if you have to choose just one luxury lodge in Australia for a special occasion, this is not the one.