I purchased a kitchen from Ernesto Meda two years ...

I purchased a kitchen from Ernesto Meda two years ago equipped with a LK00113CR tap from the Nobili company. I am in quarantine for Covid19 and obviously the kitchen tap has stopped dispensing water. Not being able to call a plumber and given the urgent need to repair the fault, I called the Nobili taps for clarification. I was told I should change the cartridge. Under normal circumstances the above mentioned cartridge would be under warranty, but given the exceptional situation, Rubinetterie Nobili technician suggested me to buy it from a distributor since normal bureaucracy should involve contacting the Ernesto Meda company who would receive the cartridge and then send it to me. I offered to buy it directly from Rubinetteria Nobili and this request was also denied me. My assessment is not tied to the telephone assistance, cordial receipt, but to the lack of a direct service of warranty products and spare parts. Using external dealers creates additional inconvenience and additional costs to the consumer .....