Cory Zipperle

Review of Marriott Downtown Kansas City

Checked into the Downtown Marriott Hotels in Kansa...

Checked into the Downtown Marriott Hotels in Kansas City last night. Found bloody toilet paper in the bathroom, and then found that the bathtub's drain didn't work. It took a total of three phone calls and visits from staff to get this worked out.

In the end, I asked them to comp one night for all of the trouble I had to go through. The answer from management is that they don't do this, except for maybe when they think it's worth doing. Obviously, I'm not big enough potatoes to warrant any more than 10,000 points, which amounts to around $50, and is only useful if I choose to stay with Marriott again.