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Valley Dezern

3 years ago

My son received a light up AR globe from this comp...

My son received a light up AR globe from this company as a gift. It did not work upon receipt. When I reached out to the company regarding having the item replaced, they stated that I would have to pay for shipping the defective product to them and they would repair or replace. I explained that I should not have to pay to ship their product to them when it never worked to begin with. They responded that this was their policy. This speaks volumes about the quality that they expect from the products they sell. If they were confident in the quality, they would not demand customers to pay to have a defective product shipped to their headquarters. Don t buy their products! They sell garbage and expect for you to pay even more money to receive a product that actually works.

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