Tina Aquilino

Review of Mirasierra Suites Hotel

Stayed here in the past and it was great! Unfortu...

Stayed here in the past and it was great! Unfortunately, will not give them my business ever again!!! They claim I booked a nonrefundable room (I rarely ever book nonrefundable).

Weeks before our August 2019 stay, due to life circumstances, we asked to slide our 1 night reservation, for 2 rooms, back 2 days. They flat out refused saying it was a nonrefundable reservation. I wasn't asking to cancel, just to slide back 2 days. They would not budge!!

I told them I couldn't be there if they didn't slide the reservation back. Well, they ended up charging me for the one night for 2 rooms ( we have 5 in our party) for a total of almost $500!!

They were not willing to work with me AT ALL! Maria Lopez, the manager, didn't give any consideration to my request to slide rooms back 2 days, despite giving plenty of advance notice. She was extremely inflexible and obviously doesn't make customer satisfaction a priority. We are repeat customers and to be treated this way is unjust and unfair. Regardless of the booking , if a customer , with advance notice, notifies the hotel with a reasonable request, consideration should be given. If it wasn't for their customers , they wouldn't be in business!!! Will NEVER stay here again and DO NOT recommend!!!