Maria Larrea

Review of Ocean Edge Resort & Golf Club

When we got to the room, everything was clean and ...

When we got to the room, everything was clean and room looked nice but there was no body wash and we were missing a pair of slippers, also the robes looked very over used and worn out on the inside, it was kind of gross.The towels were like sand paper. we called to ask for slippers and body wash and waited for maybe 30 minutes but we were anxious to go explore so left thinking the would just leave our stuff inside our room.

We went to the beach bar and the service was awesome, drinks were good but the chicken nuggets were rock hard and over breaded and the fries were cold. When we got back to our room we called back and asked about the slippers and body wash and they said their log said that they had been delivered to us already, they weren t. Our stuff came promptly after that, they were apologetic and said there was a mix up. Then we went to dinner at Linx tavern. Again, the service was wonderful but the food was bad and over priced. We had the wings as appetizer, they were really good! For entrees, my husband got the swordfish and I got the steak. The food was cold! Like actually cold. The sides were underwhelming and the tomato thing on the swordfish was way too sweet. We felt the food was very over priced for the quality. We had a bath planned for when we got back to our room. One of the reasons we booked this hotel was because of the deep soaking tubs in each room. When we got back, we discovered there was no plug for the drain so we called front desk and asked if that was normal and they said no, it should have had a plug so he sent maintenance. The maintenance guy was very nice and apologetic but said he couldn t fix it that night because there was a whole part they had to change in the drain, and nobody had noted that it was broken before. he said they could do it tomorrow and it was a bummer but we said that would be ok since we were going to be out all day.

The next day we went to the terrace for breakfast and this was definitely the best meal we had from all the places in the resort. Service was once again excellent both at the coffee cart and on the terrace. The food was good, salmon bagel and the eggs, both solid. My husband then went off to have yet another underwhelming and overpriced experience at the spa and I went to the beach. When he got back to the room he noticed the drain still hadn t been fixed so called front desk and spoke to someone who sounded like he was inconveniencing them. They said their logs said the tub was fixed same as with the stuff from the day before.. he assured them that it was not fixed and that someone needed to come and fix it. The response was very short with no apology and stated someone would be by later in the day .then we hung out on the pool that feels more like a public pool than a resort pool and the water was freezing though I thought the website said it was heated. When we got back, the nice maintenance guy was arriving to fix our tub and he did and we were able to have a bath that night, which was nice.we left the resort for dinner as we had learned our lesson with the food quality in the resort.

Later that night we were parched and had ran out of the water bottles we had brought with us so called front desk to ask for some water and they said they couldn t bring us water since the restaurant was closed but we could drive down the road to buy some. This felt very unacceptable to me, I ve been to many way cheaper hotels that provide water for guests in the room. Its like, the bare minimum. Not even a vending machine on premises! Overall the whole experience was bummer after bummer and we left underwhelmed and a little annoyed. We did not get the quality we deserved for the price we paid. No one really cared that it was our honeymoon, we weren t expecting fireworks but at least a little something to make us feel special! But there was nothing. I will also note that most of the time we called for something (front desk, housekeeping, spa) we had to call more than once because there was no answer which is odd for a resort.