Kyle Folk

Review of Southgate Buick GMC

Typical dealership experience. Brought a vehicle i...

Typical dealership experience. Brought a vehicle in for service and repairs which were completed with some issues.
Would recommend taking pictures of everything before having any work done.

One of my rims somehow broke so I had to source my own from Kal Tire since they could not get anything similar to the rims I have. Bought two rims so that the front matched and the back matched - specifically told them to put all used or worn parts in the back including the rims.
They did not - They completely disposed of one good rim which I could have used to replace one of my existing rims (they are now discontinued so I can't find them anywhere).
Tire pressure was not filled to vehicle standard when I arrived. They also disposed of the TPMS that were in the rims that were thrown away instead of putting them into the new rims. The little things make for a less than pleasant experience and more work and $$.

That being said JT was able to help correct a few service issues - he recalibrated the two TPMS that were left alone and filled my tire pressure to what was listed on the door of my vehicle. Unfortunately he was not hired as a service technician, but I wish he was.
A service manager also promised to reimburse me for the good rim that they disposed of, but we will see if the cheque comes in - will update later if I remember.

Overall, I had an average experience. Could not follow instructions and only some of the service was completed to standard upon pick up. They do get good pricing for new tires but the service could be better.