Max M

Review of The Standard East Village Hote...

LIARS and terrible response to their screw up. I w...

LIARS and terrible response to their screw up. I was passing through NYC the night of July 04 on my way home from international travel. I specifically looked for a hotel that had a rooftop area with good views of the East River fireworks. Having stayed at The Standard LA before which has an exclusive rooftop, I called East Village a week prior to confirm. They said that all guests have access to the rooftop unless there is a special event, which could come up during my international travels. They explained the special event would be posted on the July 04 happenings part of their website where I could also buy tickets to said event if anything occurred. I also checked on the phone and the man guaranteed me that they would have incredible views from the rooftop of the fireworks.

Guess what, no event was planned, lucky me! No. I showed up to the hotel to be told that the rooftop is 100% closed at all times to hotel guests no matter what and it is reserved 100% only for private parties. How is there that huge of a disconnect!???

To top it off, I paid extra for a corner king room which was also supposed to have firework views. They put me in the one and only corner king with absolutely no views on the 5th floor. Guess what they did do though!? Upgraded the guy in front of me who was checking in to a Standard room to the corner king for free. He was also there only for the night, and who I spoke to later has also never been to the hotel before, and just booked his room a few hours prior. He got a 10th floor corner king with flawless fireworks views.

In the end, they basically just said too bad and didn t even attempt to offer any concessions whatsoever for their massive screw ups. I loved The Standard LA, and after this I will NEVER stay at another Standard hotel again.