Well, I don't know why they always talked about gr...

Well, I don't know why they always talked about great service here. Maybe with couples or groups, but as a single traveler you will be ignored and discriminated against. Waiting at the pool and beach for over 2 hours for a drink, at breakfast you are simply overlooked if you would like to have a second coffee, as a single person you basically get tables in the corner or the last room in the wing. Since I've been traveling to South Asia privately and professionally for over 15 years, I'm used to different service, and this should be a 5 star resort here! Maximum of the equipment, you quickly lose yourself in the garden and the loungers are dirty and old. Also watch out for the pools, some very sharp tiles! The rooms are dark and musty smell, but the bed is good and you sleep well in it.

Explicitly about service: there are enough employees walking around but nobody is really motivated. One is served only reluctantly. Even if it is not the norm in Asia, but if the service in a 5 star resort does not match what even 3 star resorts offer, a complaint is justified. But this is only accepted half-heartedly.

Conclusion: are you traveling as a couple or a group? Well, then you will be noticed. As a solo traveler I would EXPRESSLY advise you against this resort !!! Unless you want to be ignored or seen as a guest!