Joe B

Review of Hendrick BMW

Not a bad experience, however, I felt that there w...

Not a bad experience, however, I felt that there was more to be desired. I am giving the team that helped me the benefit of the doubt in all categories as I ultimately made the purchase and they made it happen. My criticism comes from my initial inquires not ever really being addressed along with the very minimal engagement early on in the ' I am interested in your listing' stage. I felt as though perhaps my interest was not taken seriously and as a result my list of questions was never really answered to the specificity that I would have liked. It was only because I really wanted the vehicle that I overlooked a lot of what could be observed as slights. The process can be summarized as having gone from cold to hot with no in between. The vehicle was 'as is' and the attitude was either buy it or not. The price was a fair market price and the lack of negotiation was understandable, though may rub some the wrong way. Once I made the commitment, then it was just getting the necessary steps done. Had the vehicle not been spec'd to nearly exactly what I was seeking, I would have likely continued my search elsewhere; the vehicle sold itself. In the end, I received delivery of the vehicle and after a week of ownership seems to be as great as advertised. I have received numerous compliments and have yet to see another version that turns as many heads . Thanks.