Went to this hospital because it was convenient fo...

Went to this hospital because it was convenient for me to travel but it was so disappointing. It wasted two years of my life without an accurate diagnosis. Some doctors from the paediatrics department were really egoistic and refuses to trust my symptoms. Thankfully, I gave up on this hospital in the end and went to a private hospital to get proper diagnosis and treatment. Your hospital's mission is to advance health by synergising care, education and research, in partnership with patients and the community. How can you improve the well-being of patients when your doctors do not even have the basic skill to communicate effectively with their patients? As providers, you should first know how to listen to your patients' concerns before you can help them. We put patients first is also seen in the hospital website. How is that the case when the doctors can fail to listen to my concerns and fail to recognise signs of conditions that they should be very familiar with in their specialty? The patient relations department is also horrible. I have feedback this matter to them and they told me that they will get back to me, but after nine months of waiting, I got nothing. I am truly disappointed by this hospital.