Rory Casey

Review of 3T Pro

Did not have a good experience with this company. ...

Did not have a good experience with this company. I was overcharged for sloppy work, and nickle and dimed. Do not use this company for IT installations. Company does not seem to communicate internally.

Attached are pictures of the installation job which is a bunch of equipment stacked on a rack and strapped down done by their installer. I tried to complain to my initial contact, but they never responded. I tried to complain to the billing department and no resolution. Told the installer I didn't like it.

Initially the consultant came out to my office saw that I did not have anything on the wall in my office to mount the equipment to and discussed moving it down lower to be accessible and mounting it to the wall. I received the estimate and I was happy.

FYI, I don't know anything about IT, I don't know what a "rack" is and this is my first business venture by myself. I just know I started a new business and I need a firewall for my office, so I hired 3T Pro to tell me what I needed and to install it.

Installer comes by and notices I don't have a rack to mount it on, runs back to get a rack, and installs the gear. I timed him and I was charged for the trip to pick up the rack even though the consultant knew I did not have one. Installer installs it up high out of reach even with a bar stool and a small rack and straps it down. On top of this I was charged for cables even though I had these in my office ready for the installer and I offered it to them.

I tried to complain to the installer, but he said that was the only rack they had and "it would be fine, it's strapped down". I complained about the sub-par work, but they refuse to fix it. I noted about the trip and the lack of communication on their part and they will not fix the bill.

I really needed a good IT company to do small work periodically, but if this is the work they stand by, I will not use them again. How can you stack IT equipment as a IT installer and strap it down and think your being professional