Have been bringing my car in for service since it ...

Have been bringing my car in for service since it was purchased. Have had a few major repairs in that time. The thing I always appreciated was the courtesy cars they provided.

About a year ago I was having some brake fluid leaking into the car onto the carpet. I brought in for service and they diagnosed & fixed the issue. According to them, leaking brake fluid was a water pump. Didn t make sense to me but I m not the expert. A few weeks later I bring back the car because it is still leaking brake fluid even though it was fixed . They then determine it s the master cylinder (which is what I suggested the first time). I asked them why they fixed the water pump and they said they misunderstood what I wanted repaired? Really? How about you just didn t pay attention. Which brings me to yesterday, I have not brought my car back to them but thought I would give them another opportunity. I called and set up to get my car in for repairs. I then inquired about getting a courtesy car which I was told they no longer do. Then when I mentioned that I see one sitting in my neighbors driveway I m told they are limited. What is it? Limited or no longer available? Either way, do yourself a favor and find another service center. They obviously could care less about maintaining business.

I forgot to mention that I didn t give them a good score on one of their surveys and I got a call asking me to change it to a positive to keep their ratings up. Not very ethical.