Arrived at 10:00 pm and was yelled at by the manag...

Arrived at 10:00 pm and was yelled at by the manager to pay $375 for the entire day s all inclusive features. The manager s incompetence is unbelievable, and she was the most unfriendly person I have ever dealed with at any Marriott/Westin/Sheraton hotel. The female manager was completely unhelpful and accusatory. She tried to charge me and additional $1800 for my children s all inclusive program even though Marriott said we would not have to pay. When my family finally arrived at the room $1800 later, it was the incorrect room with only a king sized bed for a family of four. When we called the same manager to switch rooms, she moved us into a standard room even though I had paid for a suite. She insisted that I could not receive financial compensation for the downgrade. Furthermore, when I asked the manager to have the first night comped after we ate a terrible meal at a buffet that had been sitting out for 5+ hours and has to sleep four people in a room with one bed and a couch, the manager laughed at me and insisted that I made the mistake and she would not help. Once we were relocated to another room, it was on the complete other side of the property, away from the restaurants and shops.
I called Marriott corporate 3 times to make sure that I would not have to pay extra for my children, but this manager would not let us check in until I paid her the $1800.
However, every worker I encountered on the property besides that terrible manager (working check in at 9-10 pm on 7/19) was wonderful and and accommodating.
Overall, I would never recommend this hotel to anyone because of how the manager SCAMMED $1800 from my family and I.