Cyprexx had one of their contractors service and r...

Cyprexx had one of their contractors service and rekey a property that I had listed for sale. My real estate sign was on the property and they did not call me to let me know so I could make arrangements to get my $125 electronic supra key off the door. They cut my electonic supra key off and changed the locks. This is done when homes are up for foreclosure. My client's were not behind on their mortgage and not up for foreclosure. Somehow their home was put on a list of properties to foreclose. In fact the day before the house was due to close with a new buyer, I went to the property to remove my supra box and that's when I discovered my box was gone and the locks were changed. The new buyer came to walk the property before closing and I could not let him or his agent inside. My client called Cyprexx and was told nothing could be done as they were closed. He threatened them with a lawsuit and of course someone called him back with the combination to the lock they placed on the door. The home ultimately was sold to the new buyer but the deal nearly fell through because of this huge mistake. The new buyer was worried the home was going to be foreclosed and it took a lot of talking by me and the escrow officer to assure him this was a mistake. I have contacted Cyprexx several times requesting reimbursement for my Supra box they wrongly cut off and I can not get them to respond. So they irresponsibly cut off my supra box and are not willing to pay me for it. I had to give them one star when in reality I would give them a negative star.