First off, let me say that we have had a good rela...

First off, let me say that we have had a good relationship with MCSNET for years. It was not until 2020 that we started having more issues. Its times like these when a partnership is challenged that true colors (the actual operation) are shown.
We have been having issues with our internet connection for many months. This past couple of months have been especially bad - our connection is unusable during peak times. MCSNET's 1st level of support is horrendous. It is an outsourced group that is very limited in helping you. I eventually put a complaint in and had the Lead Tech from MCSNET contact me. After the run around I finally found out that the tower and connection is oversubscribed with users; meaning there is not enough bandwidth and everyone suffers during peak times. They told me that a ticket is open to upgrade the tower equipment, but they cannot tell me when this upgrade will happen. Total cloak and dagger...
We are a very reasonable family, but with COVID and my wife and I working from home, and school duties remotely, we need some reliability.
I have been credited for one horrible month of service, but they outrighted refused to provide me a discount for the degraded service going forward.
I had to ask, and ask, and ask to speak to a senior leader or ownership...but eventually got to the Service Manager. It was like he was not to be disturbed.
All we are asking for is a timeline on when this work would be completed and the connection upgraded. Otherwise I have to find another provider. Currently looking, and you should too...