We stayed here with our parents and were extremely...

We stayed here with our parents and were extremely pleased with the service of this place. Location ofcourse is a great advantage and was the primary reason for us to choose this property. However, this hotel is probably at the end of its lifecycle and begging for a makeover -- bathroom tubs are chipped from every corner, faucets squeak, corridors feel ancient, rooms also desperately need fresh look .
While the place is old and in need for a renovation... I must point out that in no way this means that the hygiene or cleanliness is compromised. The hotel staff has made extra effort towards keeping the rooms clean and well sanitized during the pandemic. Every corner of the room is sanitized and marked so before they handover the keys to you. Staff is extremely warm, polite and it is the hospitality that wins one over.
The manager made an effort to visit every room collecting feedback and ensuring that the guests were comfortable.
Mr Raghav in the restaurant was super friendly, prompt and generous. He ensured a very personalized experience and went out of his way to make us feel welcomed every day.
Last but not the least...food is scrumptious.
To sum it up...fab service level, clean and hygienic space; however the owners need to consider renovating the property just like Oberoi Delhi and several others have been refreshed.