For a place that depends on customers to survive, ...

For a place that depends on customers to survive, I will say what pretty much all the 1 star have in common. Waiter unprofessional, the short guy. I can't speak for others. Party of 4 food comes 15 minutes apart from each other. I had to ask when our food was coming...the guy gave me a look like...i don't know I don't care.
When it came, French fries were soggy, that tells me the food was waiting to be served for a long time. Since I grew up with my dad owning multiple restaurants, I know the importance of tipping, which I did...but let me tell you, it did cross my mind not to tip.
I don't want the owner writing and bragging how wonderful my people are. Take my advice, in these horrendous economic times, train your employees to be cordial and respectful and to check on there customers often.