I moved over to EM from another county were we had...

I moved over to EM from another county were we had Infinity, not only do I have a higher broadband speed, I also have yet to have any outages. I am not throttled for streaming Netflix or PS4 games. Also my bill is over $40.00 per month cheaper than it was with Infinity. The other plus, I was able to get on Amazon and order my own router which I set up before the Direct Comm guy showed up. He made all of the connections, did a speed check and finalized the setup of my router. He was in and out in less than 30 minutes. He also showed up exactly when they said he would which is a first with all of the other providers I have used in the past.

I have interacted with customer service on such items as paying my first bill via phone and setting up my online account. They are always friendly and very helpful.

So far, I am very happy with their service.