I have stayed at this hotel on 3 occasions and mos...

I have stayed at this hotel on 3 occasions and most recently spent 11 nights on 2 stays in the span of 3 weeks. I am a Staywell Rewards Gold and Marriott/SPG Platinum member and have stayed in 10 hotels in Dubai. There is a paucity of good hotels around Burjuman and this became a default option. Needless to say I will never stay here again nor would I recommend it.
This is a good hotel if you like large rooms and nothing else. There are issues around poor management, poor service, badly maintained swimming pool and overcrowding and mania at breakfast. This hotel has the worst service among all hotels I have stayed at in Dubai and globally.

The GM and front desk manager at check-in are not helpful. On both of my recent check-ins, the rooms were not ready despite my checking in after 5pm. On most occasions the front desk staff have not been helpful with the exception of Rommel. They fail to create order.

The rooms are large and spacious, however, some of the appointments are off kilter. The toilet seat was not properly fixed, the shower door leaked water because it did not close properly and two of the lights had blown out. On my most recent stay of 6 nights, I had overbooked by 1 night and asked to check out a day early. But I was charged for the extra day despite having spent 11 nights in the previous weeks. There is no flexbility nor reward for loyalty. This is absolutely inexcusable. If you are a business traveler, this is not the hotel for you. The lobby is noisy and business center facilities are mediocre. At breakfast, its like being in a zoo with a bunch of wild animals. Its hard to blame the understaffed folks at the restaurant but there need to be more people added.

For the rooms that face north, there is major construction noise, although this is an issue in many parts of Dubai so am willing to forgive that. The rooftop swimming pool is not cleaned properly. On several occasions I had white gunk in my ears and nose and have no idea where that came from. The locker room is small and filthy, completely unhygienic. The gym closes early and often one of the treadmills does not work. The rooms are large and are cleaned well. This is the one good aspect.

This hotel is for tourists that want large rooms and can fill them with people. The hotel is completely lacking in class and quality service. If you are a frequent guest, there is no reward for loyalty. I strongly would not recommend this hotel. This property is not deserving of classification of 5-star status.