Techy Canuck

Review of First Canadian Group of Compan...

I was not sure if I should rate 2 or 3 stars. I h...

I was not sure if I should rate 2 or 3 stars. I have found the people on the phone are really quite pleasant and helpful but once you start to deal with some claims through your local dealer, things are not completely upfront. I had scheduled my car to be serviced on a Saturday and when they found an issue that might be covered by my extended warranty, they couldn't confirm until they got approval from First Canadian but they aren't open on weekends according to the dealer. Also, both times I have had to get a warranty issue looked after, the dealer said First Canadian would only cover 30 minutes of diagnostics but the dealer was billing 1 hour so I was on the hook for half of $140 plus the deductible. I'll give First Canadian the benefit of the doubt as the dealers I've dealt with have been less than satisfactory too.

I am also get suspicious when I see so many reviews from users where this is their only review.