Kevin Nichols

Review of Mark Miller Toyota

Service department is completely unorganized. I wa...

Service department is completely unorganized. I wanted to give them the benefit of the doubt after the first couple visits but they consistently fall short of the expectations they set. Here is a list of issues:

1. Vehicle smells when I get it back
2. Things aren't completely put back together causing rattles
3. They scheduled my appointment but when I showed up they didn't have me on the calendar and no one new what needed to get done
4. Took from 10:30 to 5 to do simple service check up and alignment. Original quote was 2 hours tops.

The people are friendly but I don't have a lot of confidence in the department to get the job done well and on time.