Updated 11/7/19: my daughter picked up part Oma NF...

Updated 11/7/19: my daughter picked up part Oma NFM & brought us to us. While installing found it to have the same weld issue as the last 2! Called NFM and asked for cust serv supervisor to ask them to contact Southern Motion as this is obviously a design issue. No word yet.
Original review: After 40 years we are done with NFM.
So disappointed in Southern Motion and Nebraska Furniture Mart (Omaha)!

I contacted NFM and they said we needed to arrange for repair as the chair was 3 months past the 1 year warranty. We were told parts were lifetime and SM would pay for them.

I even tried contacting SM, only online as they show no customer service phone number. They answered with a polite email basically saying they were in Mississippi and not able to help a customer in Iowa, that NFM was responsible.
Furniture Medic visited us in September and found a weld on the frame had broken, which is strange since the only one who uses the chair is my 175 lb husband. The tech thought the frame had been painted then welded at manufacturing, which we understand is not the correct order. This was the frame replaced by SM while under warranty. The tech sent NFM some pictures and parts order.
After 2 weeks I called Furniture Medic who told me they were waiting on the frame from NFM. I called NFM and was told it was ordered but SM would only ship it to NFM Omaha, not our house this time since it was 15 months old. It would be an added $109 to ship to our house. Though I was okay with paying for labor the shipping cost came as a surprise. I attempted to contact SM several times, through their website, to ask to have the frame shipped to me. I did receive emails saying they would reply in 2-3 business days but they have yet to contact me. Ghosting customers is shameful!

Bottom line, we spent $1,100 on a recliner that is a lemon and no one wants to accept responsibility! For 3 months this big recliner has been sitting in our living room taking up space.
We have furnished 3 homes in 40 years of marriage, all from Nebraska Furniture Mart; from carpet to furniture to appliances we have always used NFM. We even use our NFM credit card at Homemakers, but now will tear the card up and not shop anywhere related to the Mart.
Mrs. B would be so ashamed of this kind of customer service!