It was unfortunate that I had car trouble right be...

It was unfortunate that I had car trouble right before my appointment to have my dog to be seen. I explained that, and said they have to reschedule plus another 19.99! They keep your first 19.99 No matter what! They don t have the heart to give me a break or work with me. I already had a bad day with my car now just maybe 10 mins late they can t work with me plus without any empathy said they are keeping my money. For sure going elsewhere and never recommending again to anyone as I have for years! I felt cheated and felt your services failed my dog needs for help, only seem to care for collecting hard working money from the people who pursue what s best for their pet.